Q. I get an error from Internet Explorer in the middle of a module lecture.  What does this mean and how can I fix the problem?
Internet Explorer has encountered a problem with an add-on and needs to close
The following add-on was running when this problem occured: file: flash9..ocx company name: adobe systems incorporated
Description: adobe flash player

A. Possibly a corrupt .ocx file - don't feel bad, it happens to a LOT of us! I went through the same issue and found this info on one of the Adobe forums.

1. Use the uninstaller at Adobe's Web site following the instructions given here: http://www.adobe.com/cfusion/knowledgeba...

2. Empty temporary files and internet cache and restart.

3. Download the latest FlashPlayer version 9 from Adobe's web site here: http://www.adobe.com/shockwave/download/...

At this point check and be sure that you have a file named "Flash.ocx" in both your Windows\ServicePackFiles\i386 and Windows\System32\Macromed\Flas... folders, as well as the "Flash9.ocx" in the Windows\System32\Macromed\Flas... folder. If you do, you have a good install.

4. Download from www.rrdownloads.net/Flash.zip

5. Unzip the active x file into your Windows\System32\Macromed\Flas... folder

6. In the same Windows folder, rename "Flash9.ocx" to Flash-9.ocx (or anything else)

7. Then rename the Flash8.ocx (from the downloaded zip file) to Flash9.ocx

Q. What are my computer's requirements to view the lectures?
A. As of February 1st, the program is a Microsoft Windows™ application. Macintosh™ and other platforms are not yet supported. In the future, these platforms will be supported. Your computer must have the latest version of Microsoft Internet Explorer™ (version 6+) and the Macromedia Flash™ 8.0 browser plug-in. For audio, you must have an audio card installed.

Q. The Lecture Interface has audio, but no video.
A. Your browser does not have the latest version of the Macromedia Flash™ plug-in. The latest version is 8.0 (as of February 1st).

Q. The login page's layout is jumbled.
A. You must use Microsoft Internet Explorer™ 6.0 to view the website.

Q. Sometimes the lecture's slide is off by one.
A. This issue is to be reported to the development staff at ROAM Dynamic Media. Contact them via email here.  Support Email

Q. The video starts, but the slide does not change.
A. This issue is to be reported to the development staff at ROAM Dynamic Media. Contact them via email here.  Support Email

Q. I can't hear the audio.
A. This issues can be resolved by simply turning your computer speakers on. If this does not work, be sure to have the latest drivers for your audio card installed. It there is still an issue, report it to the development staff at ROAM Dynamic Media. Contact them here Support Email

Q. The lecture never starts.
A. Be sure to have the latest Macromedia Flash plug-in installed and upgrade your browser to Microsoft Internet Explorer ™ 6.)+. If this does not resolve the problem, report it to the development staff at ROAM Dynamic Media. Contact them via email here.  Support Email

Q. Some buttons on the lecture interface don't work or display no information.
A. The lecture interface is under constant development and changing daily. Be sure to check back to the lecture for the latest updates.

Q. I can't log in.
A. Report login problems here. Support Email

Q. I registered, but my account isn't recognized.
A. Report registration problems here.  Support Email

Q. I don’t see my question here.
A. The FAQ list is constantly being upgraded and revised. Please Email to have your issues addressed.